Frequently Asked Questions
Are you accepting new patients?
Unfortunately, we are not taking any new patients at this time.
What happens if the clinic is closed?
If you have any medical concerns while our medical office is closed, please attend one of the Barrie and Community Family Health Team Walk-In Clinics so Dr. Da Silva can receive a report regarding your visit. For any medical needs not requiring in person physical assessments or if you are unsure what you require please call the BCFHT Tele-Clinic at 705-722-1199 from Monday to Friday 9:00am to 4:00pm and Saturday & Sunday 9:00am to 2:30pm. If it is a medical emergency, please attend Royal Victoria Hospital.
Prescription requests from pharmacies will be renewed within 48 hours as usual.
What if I don't have a valid health card?
If feasible, your best option is to renew or replace your lost or stolen health card. To renew your health card you will need to visit a ServiceOntario centre. You can book an appointment ahead of time at some ServiceOntario centres. For more information please visit the Service Ontario website or contact them Monday to Friday: 8:30 a.m. to 5:00 p.m. Toll-fee (Canada): 1-866-532-3161 or TTY Toll-free (Canada): 1-800-387-5559.
If you cannot provide us with a valid health card you will still be able to see the physician, however, payment for the visit will be required.
Are animals allowed in the clinic?
While most of the staff and physicians at Protea Medical happen to love animals, no animals of any kind are allowed at the clinic unless the animal is a guide/hearing/service animal.
This policy has been set in order to accommodate our patients who may, for example, have severe allergies to animals.
Are there services that aren't covered by OHIP?
Physicians at Protea Medical are committed to helping patients with all of their health care needs. The Ontario Health Insurance Plan (OHIP) covers most aspects of your care; however, some medical and administrative services are not covered by OHIP and require separate payment. The typical cost of such services can be found on our Non-Insured Services page, and are set in line with the guidelines set by the Ontario Medical Association (OMA) and the College of Physicians and Surgeons of Ontario (CPSO). Pre-payment for these services are required, and may be paid online.
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